Gundam Card Game Starter Deck [ST02] - Wings of Advance

Order Processing and Shipping Timeframes

We aim to process and ship all orders as quickly as possible. Orders are typically shipped within 1–2 business days of payment confirmation. We strive to dispatch orders the next business day whenever possible.

Shipping Regions:

We currently supply goods within the EU, EEA, the UK, and the US.
We ship from the Netherlands under DAP (Delivered at Place) terms. For international orders—including to the USA—import duties and taxes may be charged by your local customs authority upon delivery. These fees are the buyer’s responsibility and are not included in the checkout total.

Delivery Timeframes:

• Europe: Delivery within 7–15 business days.
  If more than 15 days have passed since your order was shipped, please contact us to review the status of your order. Refunds will be handled through email if necessary.

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Liability for Delays, Losses, or Misrouted Orders

While we strive to ensure prompt and accurate delivery of all orders, we are not liable for any supplementary costs incurred by customers due to delayed, lost, or misrouted orders. This includes, but is not limited to, missed deadlines, additional shipping fees, or other consequential losses.

In the event of a delay, lost package, or misrouted shipment, we will work with the shipping carrier to resolve the issue and determine whether a refund or replacement is applicable in accordance with our policies.

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Insured Shipping Option

For added peace of mind, we offer an insured shipping option at checkout. By selecting insured shipping:

• Your order will be covered against loss or damage during transit.

• Claims for insured shipping must be filed within 14 days of the expected delivery date.

If insured shipping is not selected, the customer assumes the risk of loss or damage during transit. We recommend selecting this option for valuable or time-sensitive shipments.

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Returns

Our policy lasts 30 days. If 30 days have gone by since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition as when you received it.

• It must be in the original packaging.

Return Shipping Charges:
The customer is responsible for covering any shipping charges associated with returning items.

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Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you of receipt. You will also be informed about the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment minus the processing fee charged by the payment method used (e.g., PayPal, credit card, etc.). Please note, the exact amount deducted may vary depending on the payment provider's fee structure.